Clinical Director opportunity - Liverpool

My client in the Liverpool area has an exciting opportunity available for an experienced veterinary surgeon with management interests to lead their progressive team as part of a busy independent group.

Leadership

Identifying with the brand (above), and engaging with vets, nurses and receptionists to ensure there is understanding and commitment to the aims of the company, will be an essential part of your role. This will require you to demonstrate strong leadership and to create a cohesive team to deliver an exceptional service; low cost must not mean low quality. You will need to communicate effectively to achieve this; active listening, constructive feedback, utilising individuals’ skills, appreciation and praise, will all be important factors in achieving this goal. Morality and emotional intelligence such as perceptiveness and intuition will be significant in identifying and understanding colleagues’ feelings and emotional drivers, and acting on them to ensure the well-being of your team. You will need to embrace reflective learning and be expected to demonstrate an ability to change your leadership style in order to sustain a harmonious working atmosphere for colleagues in their various roles on- site, whilst ensuring commercial success is attained. Leading the way in creating a culture in line with the company philosophy will be key.

Professional Development

This Practice offers comprehensive veterinary healthcare striving to minimise external referrals where possible by focusing on internal clinical development. CPD and the opportunity to learn enables colleagues to contribute to the success of the company by generating and communicating new ideas, and is a motivational factor for vets, nurses and receptionists.

You will be expected to oversee your team’s CPD requirements by ensuring relevant CPD is sourced and productively completed and to ensure information obtained from CPD events is cascaded throughout the team.

To manage this area you will need to plan for:

• Lunch and Learns

• Webinar sessions

• Monthly site meetings

• Quarterly clinical vet meetings to discuss clinical frameworks and clinical governance*

Financial and key performance indicators

This is a commercial as well as a clinical role. The combination of a well-structured, knowledgeable team delivering best practice, fostering good client relations and having commercial awareness, is likely to result in a positive financial performance. You will need to understand the site’s profit and loss account including the key factors that will affect the clinic’s profitability and will be involved in setting the clinic’s budget on an annual basis. The Clinical Director reports into the Veterinary Business Manager who is accountable for the commercial and financial performance of the clinic overall. Clinical decisions are the responsibility of the Clinical Directors and Operations Director eg new products.

Financial performance indicators that you will be responsible for in conjunction with the Veterinary Business Manager in line with the clinic’s budget are:

Wholesaler purchases

• Other purchases including laboratory fees, waste disposal fees and sundry items

• Gross margin

• Practice contribution

• Employment costs

• Sales performance

• Debt control – maximum 1% sales

You will need to understand and put measures in place as necessary to improve key performance indicators such as but not limited to:

• Average transaction value (ATV)

• Invoice numbers

• New client registrations

• Neutering

• Vaccination numbers

You will be responsible for managing the clinical activities of the practice and developing the clinical team to optimise uptake of clinical services. You will have monthly meetings with the Operations Director and Veterinary Business Manager to discuss clinic performance. You will need to demonstrate a willingness to develop financial and commercial awareness in order to perform your role.

A successful applicant will receive a generous package including an industry leading salary, bonus scheme, CPD funded all the way up to certificate level, a contributory pension scheme as well as 25 days holiday + bank holidays.