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Pet Claims Assessor

Employer
Covea Insurance
Location
Halifax, West Yorkshire and West Malling, Kent
Salary
£18,500 - £21,000 DOE and necessary qualifications
Closing date
2 Feb 2022

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Job Details

As a Pet Claims Assessor, you’ll be at the forefront of our business, responsible for delivering our world class customer service by supporting our customers and their pets in their time of need.

It’s a perfect opportunity for someone with a Veterinary Nursing qualification (or who is working towards it) that is looking to work more sociable hours, whilst still utilising their skills and experience in the veterinary field. It’s also ideal for someone with experience handling claims that would like to combine their passion for animal care and customer service.

We have a fantastic Learning & Development team who will fill any knowledge gaps you have and a leadership team who will support and empower you to continue to learn and grow throughout your career.

 

What would you be responsible for in this role?

  • Assessing new and continuation claims, by reviewing all claim documentation supplied by a policyholder and relevant third parties
  • Collecting accurate information and necessary documents to proceed with a claim
  • Guiding policyholder on how to proceed with the claim and keeping them informed at all times, both verbally and in writing
  • Ensuring prompt and accurate payment of valid claims
  • Assisting policyholders with general queries and insurance issues
  • Writing clear and accurate non-standard letters, where claim circumstances require it
  • Identifying potentially fraudulent claims and following agreed process for referral
  • Complete other activity over and above those listed in the role profile, appropriate to your skills and experience
  • What would we like to see in you?
  • Experience of working within a Veterinary Surgery/a detailed knowledge of animal care OR at least one year’s experience of handling Pet Insurance claims
  • Able to build strong customer relationships and delivering customer-centric solutions
  • First class interpersonal skills, with the ability to communicate with a wide range of people, both verbally and written
  • Able to listen and show empathy to customers during what can be a difficult time, and use initiative to provide solutions
  • Able to prioritise workloads and meet targets and deadlines, with high attention to details
  • Able to build partnerships and work collaboratively with others to meet shared objectives
  • Computer literate and able to work on multiple computer systems, ensuring all information is accurate and up to date

What’s on offer?

  • 36.25 working hours per week with flexitime
  • 18,500 - 21,000 DOE and necessary qualifications
  • Annual pay review and performance related bonus
  • 25 days holiday + bank holidays
  • Continued professional development through internal training, professional qualifications and apprenticeships
  • A supportive leadership team and one to one time with your manager each month to discuss your personal development, what you’ve achieved and any support you might be needing
  • Lots of fun activities, initiatives and celebrations such as; awards nights, Christmas parties, team lunches, quiz nights
  • A Wellbeing Team who provide little pick me ups such as sweetie drops, monthly fruit baskets and ice cream vans
  • Lots of support for your mental wellbeing through Covea Minds
  • One volunteering day a year
  • Excellent staff pension scheme
  • Health benefits such as free eye tests, flu jabs and the option to opt into private medical insurance
  • Additional benefits such as discounted gym memberships, cycle to work schemes and discounts at lots of retailers

Company

At Covéa Insurance we understand that a job is more than just a 9-5, it’s a big part of your life and you need to enjoy what you do.

Our employees are at the heart of our organisation and we’re committed in supporting every individual to help them thrive and develop in our open and inclusive environment.

When it comes to the common misconceptions about ‘dull’ insurance companies, we like to think we break the mould. Our newer employees often tell us they're surprised at how the reality of working for us is pleasantly different to the old fashioned idea they had before!

We want our employees to enjoy working here and we do this by encouraging them to get involved and have fun. We look for opportunities to celebrate everyone’s successes, and we encourage our people to look after each other and give their time to support local charities that mean something to them.

 

Company info
Website
Telephone
01422286556
Location
A&B Mills
Dean Clough
Halifax
West Yorkshire
HX3 5AX
GB

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