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Administrative Assistant - Cheshire

Behavioural Referrals Ltd Veterinary Practice
Competitive Salary
Closing date
7 Jun 2021

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Animal Health, Small Animal, Practice, Veterinary
Job Type
Contract Type
Fixed Term
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Job Details

Administrative Assistant – 12 month fixed term contract
The Role:

An opportunity has arisen for an administration role in a busy referral veterinary practice in small animal behavioural medicine working under the direction of the Practice Manager and the Office supervisor. Candidates must have a strong working knowledge of IT and in particular of Microsoft Word, Power point and Excel. The successful candidate will be a first point of contact for Behavioural Referrals Veterinary Practice and so will be required to have a professional approach.

The successful applicant will be comfortable working as part of a small team, have an eye for detail and a logical approach to administration duties.

•    Use a range of software, including email, spreadsheets and databases, to ensure the efficient running of the office
•    Create and manage digital and paper filing systems
•    Answer email and telephone customer enquiries
•    Take payments via card machine
•    Manage diaries
•    Be responsible for ensuring all relevant paperwork is completed and collated prior to client appointments and liaise with the clinical team in this regard
•    Adhere to confidentiality policy and GDPR regulations at all time
•    Perform additional administration duties as required

About us:
Behavioural Referrals Veterinary Practice offers a referral service in small animal behaviour medicine. Practice Principal Sarah Heath BVSc PgCertVE DipECAWBM(BM) CCAB FHEA FRCVS is both an RCVS and an EBVS ® European Veterinary Specialist in Behavioural Medicine as well as a Certified Clinical Animal Behaviourist. She was made a Fellow of the Royal College of Veterinary Surgeons in recognition of her work in establishing behavioural medicine as a veterinary discipline. Sarah and the supporting team of veterinary surgeons, offer a comprehensive service in the diagnosis, treatment and management of behavioural disorders. The tailor-made behavioural modification programmes are complemented by a follow up service provided by the team of rehabilitation trainers.

Experience working the veterinary field (desired)
1-year administration experience

To submit your application click the apply button.


Behavioural Referrals Veterinary Practice offers a referral service in small animal behavioural medicine.

Practice Principal Sarah Heath BVSc DipECAWBM CCAB MRCVS and the supporting team, offer a comprehensive service in the diagnosis, treatment and management of behavioural disorders. The tailor-made behavioural modification programmes are complemented by a follow up service provided by the team of rehabilitation trainers.

  • Only positive, reward based methods are used in our behaviour modification programmes.
  • We do not approve of the use of aversive techniques or gadgets, such as shock collars, rattle cans and choke chains.
  • Behavioural Referrals will only accept behavioural cases that have been referred by a veterinary surgeon.
  • Pet insurance companies may cover a behavioural referral. Pet plan provide preauthorisation forms that can be completed prior to the appointment.

Behavioural Referrals is a veterinary practice dealing exclusively with behavioural medicine cases. All cases are seen on referral from general veterinary practices and are approached from a veterinary medicine perspective.

The first consultation is held with a veterinary surgeon who will spend time with the owner identifying the underlying emotions that are causing the behavioural signs. Sometimes pain or medical problems can also be involved in behavioural cases and the veterinary surgeon will be able to assess these factors as well. Behavioural Referrals will then liaise with the general veterinary practice over any necessary medical tests.

Behavioural Referrals believes that team work is the key to success and we work very closely with the owner, the referring vet and the pet to offer practical solutions. Once the cause of the behavioural problem has been identified and the initial behavioural treatment plan has been designed, the team of rehabilitation trainers will be actively involved in helping the owner to carry out the programme. Follow up support is crucial to the success of behavioural treatment and Behavioural Referrals offers twelve months free telephone and email support for all of its clients.

Find Us
01244 377365
10 Rushton Drive
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