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Client Services Manager - Hawkshead (nr Potters Bar), Hertfordshire

Employer
Royal Veterinary College
Location
Potters Bar, Hertfordshire
Salary
Competitive Salary
Closing date
13 Dec 2020

Job Details

Client Services Manager QMHA

Queen Mother Hospital

Location: Hawkshead (nr Potters Bar, Herts)
Salary: Competitive Salary
Permanent / Full Time
Reference: CSS-0250-20

We are looking for an enthusiastic, dedicated Client Services Manager to join the Queen Mother Hospital for Animals (QMHA)'s team. The QMHA is the UK's largest small animal veterinary teaching hospital.

The Client Services Manager is responsible for delivery of a first-class customer service to both hospital clients and referring veterinary surgeons, having overall responsibility and line management of the ‘front of house’ Reception, Accounts and Out of Hours teams.

Reporting to the Operations Director, you will analyse client feedback and identify how operational client services can be improved, as well as working closely with the Client Liaison Manager to improve communications and carry out client complaint investigation and management. The Client Services Manager forms a vital link between Client Service teams and the hospital clinical teams.

To fulfil this role you should have former experience having worked in a similar job role and have excellent interpersonal and organisational skills together with a high degree of computer literacy.

Closing Date: 23.59 hours GMT on Sunday 13 December 2020

Interview Date: Monday 21 December 2020

To submit your aplication click the apply button.

Company

It has been over two hundred years since our doors first opened in central London and over fifty years since we developed a presence in rural Hertfordshire.

Since that time we have grown to become the UK’s largest and only specialist veterinary institution, offering an exceptional environment for developing commitment and talent among both staff and students. 

We focus on educating the brightest and best students in the veterinary sciences as well as providing support for the veterinary profession.  The College appeared in the popular Channel 4 series 'Inside Natures Giants' and Our Queen Mother Hospital for Animals featured in the critically acclaimed BBC Series Super Vets, which demonstrates how passionate we are about improving the health and welfare of animals.

RVC staff play a key role in ensuring that we maintain our position as one of the leaders in our field; through supporting our academic and research community and maintaining high levels of service within our hospitals, teaching facilities and across the Estate. 

Whether you are seeking a new career challenge or a job that really makes a difference, it’s worth taking a closer look at the RVC. A passion for being the best you can be is something we are most definitely looking for.

Company info
Website
Location
Queen Mother Hospital for Animals
Royal Veterinary College
Hawkshead Lane
North Mymms
Hertfordshire
AL9 7TA
United Kingdom

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