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Practice Support Coordinator - Oxfordshire

Employer
TVM UK Animal Health
Location
Kirtlington, Kidlington
Salary
Salary commensurate with experience
Closing date
15 Apr 2019
Phone number
01869XXXXXX

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Sector
Animal Health
Job Type
Commercial
Contract Type
Permanent
Hours
Full Time

Job Details

Practice Support Coordinator

TVM UK is a fast-growing Animal Health company dealing directly with UK Veterinary Practices. Following its move to rural Oxfordshire, we are looking to expand the team and add to our Head Office staff by recruiting an inside sales support person; whose primary mission will be to assist our field sales team in increasing their effectiveness, enhance customer service and deploy head office-based promotions. Reporting to the National Sales Manager and working closely with the Field Team, Key Account Manager and Marketing team.

Salary: £25,000
Full time, Permanent
Hours: Monday - Friday, 9am - 5pm with some flexibility

To give you an idea what to expect, you'll be:

Taking part in an in-depth induction and training programme to ensure you’re a technical expert when it comes to answering customer queries.

Sales Team support

  • Providing friendly first line assistance for our customers via phone.
  • Follow-up calls and actions (e.g. CPD certificates)
  • Appointment making (when required)
  • “Real time” modification of call plans (e.g. if appointment cancels & TM driving)
  • Take calls for absent Territory Managers
  • CRM training for all commercial team users
  • Proposition of new ideas for CRM development to the CRM administrator

Key Account Manager support

  • Deploy agreed campaigns (e.g. to book lunch and learns in a key account)
  • Internal additional point of contact with operations teams in Key accounts

Customer service

  • Primary contact for customer enquiries
  • Outbound information (email, literature etc)
  • Attendance at some shows

Working within a lively and at times challenging environment so you'll take multitasking and team work in your stride, enjoying a variety of tasks.

About you:

  • Previous experience in sales and customer support
  • Science-based education
  • Proven ability to build relationships via phone, email, social media
  • Preferably with knowledge of the of the animal health market industry

Qualities:

Cheerful, team orientated, commercially minded, resilient negotiator with empathy for practice staff. 

IT:

Use of MS Office. Use of CRM and Business Intelligence software.
Languages: Proficient level in English (fluent).

Location:

Based in our rural dog friendly Kirtlington Head Offices the role will involve limited travel to shows and to accompany field personnel.

Benefits of working with TVM UK:

We recognise that your hard work shouldn't come without its perks, so here's a little list of some of the things you can expect to get from us:

  • 25 days annual leave plus bank holidays
  • We believe looking after employees' health is important...
  • Most importantly, you'll be working within a fun, passionate and vibrant team.

TVM UK Animal Health Ltd is an equal opportunities employer and we welcome people of all ages, ethnicities, disabilities, religions and sexual orientations. Your application will be dealt with in the strictest of confidence.

To submit your application, click the apply button.

Company

WHO WE ARE
TVM UK is an animal health company dedicated to the health and well-being of pets and to the support of vets and pet owners.

Through the provision of important products and the creation of educational support materials, we aim to improve the quality of life of pets in your care.
We specialise in key areas such as poisoning, where our mission is to make the treatment of poisons as simple and straight forward as possible whilst increasing the awareness of how to avoid the poisons that are hidden in plain sight.

HISTORY
Prior to July 2016, TVM UK operated as Forum Animal Health Ltd, and the name change to TVM-UK occurred in November 2017.

Forum Animal Health merged into the parent company TVM who are one of the 12 most important companies on the French Animal Health market. TVM develop, produce and sell a wide range of veterinary products (medicine, hygienic products and food supplements).

Located in the Auvergne region (central France) since 1976, TVM belongs to a holding company whose subsidiaries are mostly in the healthcare industry, technologies and life sciences.

Company info
Website
Telephone
01869 254688
Location
Building B Kirtlington Business Centre
Kirtlington
Kidlington
Oxfordshire
OX5 3JA
GB

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