Veterinary Receptionist

Veterinary Receptionist position - 30 hours a week.

We are seeking a friendly and organised candidate with a passion for providing a service that goes above and beyond, to join our existing reception team. The position available is for 30 hours a week on a static rota which will include a mixture of morning and evening shifts and 1 in 4 weekends. For this position you will be our first point of contact for our clients and will play a crucial role in ensuring a positive experience is provided for both pets and their owners.

About us:
Companion Care Vets Fareham Park Gate is situated inside the Pets at Home store on Southampton Road opposite B&Q. We are a veterinary surgery that is dedicated to providing our patients with the best possible care, including diagnostics and surgery. We form part of a family of veterinary surgeries in the Solent area which include Companion Care Vets Portsmouth, Companion Care Vets Fareham Collingwood, Havant Vets4Pets and Waterlooville Vets4Pets

The Ideal Candidate needs to:

• Provide a polite and confident telephone manner and deal with a range of client emotions.
• Be able to multi-task in a busy environment.
• Have relevant client facing experience and excellent customer service.
• Have good communication skills.
• Be able to work well within a team, with both non-clinical and clinical staff.
• Be presentable and provide a positive experience for our clientele.
• Experience using Microsoft word and excel.
• Previous reception experience is required: veterinary training will be provided.

Main responsibilities will include:

• Greeting clients with a warm welcome, both in person and over the phone.
• Answering phones and managing our digital services including emails and text.
• Administration tasks including paperwork for hospitalised inpatients, insurance claim forms and daily cashing up reports.
• Provide clear communication between clients and the veterinary team.
• Booking appointments, placing prescription orders and recording all client and patient information accurately on to our in-house system.
• Keeping the reception area tidy, organized, and welcoming for clients and patients.
• Discussing our bespoke package offers to clients to deliver the best care for our patients.

We offer generous perks including:

• Staff discount at the 5 associated Solent practices.
• 20% discount at Pets at Home and the groom room.
• Holiday allowance which will increased after 2 years of service.
• A paid day off for your birthday.
• Access to a large number of additional discounts and cash backs.
• As well as pension, life insurance and continuing personal development budget.

Please send your CV and covering letter to the reception manager Helen, at recepmngr.fpg@companioncare.co.uk.

Location: PO14 4PH

Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!