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Assistant Practice Manager

Employer
Bishops Stortford Veterinary Hospital
Location
Bishop's Stortford, Hertfordshire
Salary
Salary from £29,250 to £45,000
Closing date
14 Jun 2024
Phone number
07708XXXXXXX

Job Details

Be at the heart of our supportive, friendly team at Bishops Stortford Vets, where you can develop your career and let your leadership skills shine…

Bishop’s Stortford Vets is an independent small animal hospital in beautiful Hertfordshire which has been part of the community for over 120 years. We achieved RCVS-accredited status in 1985 and continually invest in the latest equipment and training to provide the highest patient and client care standards. We also have exciting plans ahead, with an extensive refurbishment on the way.

Our fantastic Practice Manager, Neil, joined us in 2006 after spending 17 years working in the banking sector. At that time, we had a team of 26. Now we have two branch practices, one in Saffron Walden and the other in Stanstead Abbots, and a team of 60! Neil will be transitioning to a well-deserved part-time role in February 2025 as he prepares for retirement. To ensure a smooth handover and continued excellent service for our clients, we're looking for an Assistant Practice Manager to join our team, working closely with Neil to gain invaluable experience and insights into the practice's day-to-day operations. This is a fantastic opportunity to learn from a seasoned professional, and by the time Neil steps back, you'll be fully prepared to take the reins and lead our team forward.

“I have been the Practice Manager here since 2006, and I love working with my colleagues. Saying ‘I like my job’ may seem a simplistic way of describing my thoughts on working here, but it certainly is true.

The practice provides high-quality care to the residents of Bishops Stortford. We are always looking for ways to improve, and you could be the person who helps us take that next step. Listening to the team is just as important as listening to clients; just because you are new or may be inexperienced does not mean you don’t have great ideas. We encourage you to speak up and let us know how we can do things better. Supportive is another word I would use to describe working here. It is so nice to be in an environment where you feel that you can talk about your needs and aspirations without feeling unheard.

If you want to improve your skill set, we will support you with training and guidance to help you achieve your aims. If you are adaptable, work well with others, and are keen to support your team, let us know. We probably have the job you are looking for.” Neil, Practice Manager

Our 16 fantastic vets have many years of experience and a wide range of interests. With certificate holders in small animal internal medicine, surgery and ophthalmology, we can work up and manage the majority of cases in-house, including most soft tissue surgeries and orthopaedics. On the rare occasion, we need to refer, it’s really handy to have multiple referral hospitals within a 40-minute drive of the practice. We have a superb nursing team of 29 RVNS, SVNs, and ACAs and an excellent admin team who keep everything running smoothly. We are also fortunate to have the expertise of our in-house laboratory manager and a qualified Canine Hydrotherapist, enabling us to offer hydrotherapy onsite. 

Bishops Stortford Veterinary Hospital

What does our team say about us?

“I have worked at BSVH for over 18 years, starting as a receptionist for a few hours a week. Over the following years, my hours gradually increased, and I now work full-time, splitting my time between reception and office administration. I really enjoy working here, and although it may seem a little cliche, I do feel that I leave home in the morning and come into my second family at work. The partners and practice manager have been very supportive of my needs over the years at work and in my personal life, and I'm sure most of us here feel the same.

We are a close team and welcome and support all new team members. After a few months, I think most newcomers feel part of the team. BSVH is an interesting place to work, and every day is different. Although we are a much larger practice than when I first started working here, we still offer a high level of care with a personal touch, which our patients and their owners appreciate. I would thoroughly recommend a career at BSVH.” Jo Receptionist/Office Administrator

“It’s a genuinely lovely and supportive practice. The partners have always focused on patient care, not targets or incentives, so you can concentrate on doing a great job. As an independent practice, we can really focus on what matters to us and what we need within our practice, and I feel that it really shows in both our team’s engagement and in the level of service that we offer our patients.”  Poppy MRCVS

“I began working at Bishops Stortford 18 months ago as a new graduate vet, and I haven’t looked back since. For me, it has been a great place to begin clinical practice. From day one, I have been actively encouraged to follow up on my own cases and treatment plans, backed by the support of my colleagues, where I’ve felt it’s needed. Having graduated during a global pandemic, this was very important to me. I was initially given additional support to ensure I was just as confident in my abilities as the rest of the team was from the start. BSVH has helped to shape who I am as a vet, and I look forward to plenty more learning and laughs with the team.” Aphra MRCVS

"I have worked at Bishops Stortford since July 2016 and have seen many ups and some downs, as is inevitable in the life of a busy practice. However, through all of this time, I have been proud to be part of a hardworking and caring team that always strives to work to the best of our ability, and I like to think we provide the best standard of care we can. The clinical directors have always been very supportive both in helping achieve clinical progression goals and with personal issues. Especially after the trials of the pandemic, I struggled with anxiety and burnout. Bringing my concerns to the directors, I was able to make changes to my working days and arrange a sabbatical, taking some time from work to reset and renew my interest and energy for the veterinary life!" Sarah MRCVS

Bishops Stortford Veterinary Hospital

About the role

Our practice is thriving, and to keep the momentum going, we've created this brand-new Assistant Practice Manager role to support Neil with the non-clinical, day-to-day running of our busy hospital. This is an opportunity to be at the heart of things, working closely with the senior leadership team to foster a positive and collaborative environment and building strong relationships with both our amazing team and clients, ensuring everyone feels valued and supported.

We’d love someone with some management experience to join us and help drive the practice's future. In addition to Neil’s mentorship, we are happy to support management certification and other relevant leadership courses to help you develop your skills.

Key responsibilities:

  • Proactively support the Practice Manager and Clinical Directors.
  • Provide personal, administrative, and organisational support to our amazing team and be the go-to person for employee relations, supported by our external HR consultants.
  • Manage manual and computerised record/information systems effectively. Analyse and evaluate data and produce reports as required.
  • Undertake IT-based tasks, including using Sage Accounting & Payroll.
  • Lead and develop our reception team to ensure exceptional client experiences. This includes being available to help with reception, answering calls and enquiries, and dealing with clients.
  • Address complaints and concerns professionally, striving to exceed client expectations.
  • Assist in the control of finances and debtors.
  • Coordinate maintenance, repairs, and efficient scheduling.

We value everyone’s work-life balance, and the rota for this role is Monday-Friday (8.30-5). There is no out-of-hours or routine weekend work.

The local area and what we get up to outside of work

Bishops Stortford is a pretty market town, with plenty of cafés, restaurants and great schools, all surrounded by beautiful rolling countryside. Many team members have dogs, so we have our own ‘doggie work team’ who join us in practice and walks during breaks. The practice is also just across the road from the local leisure centre for those who want a swim or workout before or after work, plus a large park for lunchtime walks. We enjoy getting together as a team and are busy organising our summer BBQ.

The area offers many outdoor activities, such as cycling, walking, open-water swimming, and fishing at nearby lakes, not to mention that we’re just over an hour from the Essex coast. There are excellent rail links, with a direct train service to London Liverpool Street that takes about 45 minutes, one to Cambridge that takes 30 minutes, and Stansted Airport is just 15 minutes away, so keen travellers will find it easy to jet off for a weekend getaway.

Bishops Stortford Veterinary Hospital

What are we offering:

  • Salary of £29,250 to £45,000
  • CPD encouraged, with management certification fully supported and funded
  • Relocation package up to £3000
  • Five weeks' holiday, plus bank holidays
  • Bring your dog to work
  • Company pension

If you want to learn more about us, please call us for an informal chat or apply now!

Company

Our site has been in continuous use as a Veterinary Surgery since Mr Brunskill MRCVS qualified in 1878 and moved to Bishops Stortford.

The veterinary work in those days was mainly farm animals and horses, with the odd farm dog and a rare cat.

The famous racehorse ‘Golden Miller’ was treated here, and Sir Frederick Hobday FRCVS used to visit here to perform his now universal Hobday procedure for horses with laryngeal paralysis.

Many years, and several generations of vets later and the practice is still going strong.

We now concentrate solely on companion animals and since 1985, have held the accolade of “Hospital” status, the highest standard awarded to general practice veterinary clinics in the UK.

Today our head vets , Alison Somers , Ruth Jackson, and Neil Macleod, continue to push the practice to ever higher levels of clinical excellence and customer service.

We invest heavily in the latest equipment so our vets can offer you the modern 21st century veterinary treatment your pet deserves.

After nearly 150 years, the practice still provides the individual personalised care that we believe is best delivered by a clinic that remains independently owned.

Company info
Website
Telephone
01279654108
Location
Bishops Stortford Veterinary Hospital
Rye Street
Bishops Stortford
Herts
CM23 2HA
United Kingdom

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