Skip to main content

This job has expired

Claims Handler/Client Service Human

Employer
Waggel Limited
Location
Work from Home - Office space available in London
Salary
Salary: £27,000 to £29,000 per year
Closing date
29 Feb 2024

View more

Sector
Insurance, Veterinary
Job Type
Commercial, Claims Assessor
Contract Type
Permanent
Hours
Full Time

Job Details

We created Waggel because we believe technology can make pet ownership easier and more affordable for dog and cat owners.

We want Waggel to be the ultimate pet membership platform covering all aspects of pet ownership from health and nutrition to insurance and communities.

We are all about making sure that our members are treated like gold and that we live up to our promise of making insurance easy and rewarding. As a Claim Handler and Client Service Human your job will be to help deliver on this promise.

Person:

  • Energetic - You love to speak with people and are happy to roll up your sleeves
  • Confident communicator - Happy to chat the lingo and have the ability to simplify complicated insurance jargon
  • Independent - You are comfortable with responsibility and accountability
  • Proactive - Stay on top of complaints so that customers feel heard
  • Customer-centric - The customer experience is always put first

Your responsibilities:

  • Handle all types of pet claims from start to finish. This can include chasing vet practices to submit the relevant medical documents asap
  • Handle customer queries from start to finish with both potential customers and existing customers. This will include telephone conversations, real time messaging and answering emails
  • Keeping customers in the loop. We want you to be hands-on with Waggel members. Pet insurance is scary and confusing and we believe that these feelings can be mitigated by being as human as possible
  • Going the extra mile. We provide gifts for happy moments and write cards for the sad. We want you to take the initiative on what that “extra mile” means

Requirements:

  • Qualified RVN or MRCVS
  • Love people, but love their pets more
  • Have an edge. We want somebody that is keen to change things up
  • Team mentality - we work together, take risks together, celebrate together and stay humble together

 

Company

We created Waggel because we believe technology can make pet ownership easier and more affordable for dog and cat owners.

We want Waggel to be the ultimate pet membership platform covering all aspects of pet ownership from health and nutrition to insurance and communities.

We are all about making sure that our members are treated like gold and that we live up to our promise of making insurance easy and rewarding.

Company info

Website http://www.waggel.co.uk/ Telephone 01299 669955 Location 131 Finsbury Pavement
London
London
ECA1NT
United Kingdom

Company info
Telephone
0000000000
Location
131 Finsbury Pavement
LONDON
London, City of
EC2A 1NT
GB

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert