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Clinical Director

The Veterinary Clinic, Birmingham
Erdington, Birmingham
Salary up to £80,000 depending on experience
Closing date
22 May 2024
Phone number

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Job Details

Clinical Director
The Veterinary Clinic, Erdington
Up to £80,000 depending on experience, up to £5,000 relocation support, plus benefits

New Year, New Opportunities!

The Veterinary Clinic (TVC) invites applications for the role of Clinical Director to join our esteemed team in 2024. Beyond a clinical focus involving consultations and surgeries, this pivotal role entails spearheading the growth and sustained success of our cohesive network comprising 5 clinics. The position will be clinical at one site, but the role will be a multi-site position. We have approximately 35 employees with each branch having a Lead RVN.

Main Purpose of Role:

To manage and lead the Practices, ensuring high standards of care and service are provided to patients and clients to improve the sustainable profitability of the practice and the motivation of our staff in accordance with our core values.


Management duties

  • Ensure that staff are given appropriate leadership, guidance, development and appraisal.
  • Treat all colleagues and clients with courtesy and respect.
  • Ensure all company policies and procedures are followed.
  • Ensure all Health and Safety policies are adhered to within the Practice.
  • Ensure that all financial policies and procedures (including those relating to cash management and banking) are adhered to.
  • Be responsible for the financial performance of the Practice including the achievement of the EBITDA as set out in the Practice Budget and Business Plan, working towards a Vet: Sales ratio of 4.5x.
  • Adhere to the IVC Pricing Policy.
  • Ensure Clinical and Charging audits are performed monthly and acted on.
  • Be responsible for the clinical staff rotas including out-of-hours’ provision to meet legal and professional responsibilities.
  • Implement ‘What does good look like’ standards.
  • Promote the business in accordance with IVC Marketing guidelines.
  • Attend and participate in IVC meetings as requested.
  • Communicate regularly with your Business Support Manager under the guidelines of Clinical Director Powers and Authorities.
  • Ensure that the security of the premises is assured at all times.
  • Ensure the practice complies with current Data Protection Legislation.
  • Undertake whatever other tasks as you may be asked to do from time to time.

Clinical management duties

  • Ensure practice achieves and maintains RCVS Practice Standards Scheme registration.
  • Set the clinical objectives aligned with IVC Clinical guidelines and the ‘What does good look like’ standards.
  • Comply with the legal obligations in relation to prescription, safekeeping and supply of Veterinary medicinal products.
  • Ensure that all hospitalised patients are monitored in accordance with RCVS and VDS guidelines.
  • Ensure that all client complaints are handled sensitively and in accordance with the IVC Complaints Policy.
  • Ensure that referrals to specialist vets are made appropriately and that wherever appropriate within the IVC referrals network.
  • Promote clinical best practice and encourage peer review of cases.
  • Apply the recommendations of the Clinical Board if required to do so.

HR duties

  • Apply and follow all IVC policies and procedures relating to HR.
  • Promote well-being within your practice.
  • Liaise with the Employment Advisory Service (EAS) with any employee relations issue.
  • Ensure the IVC HR system is used for the management of all HR and personnel matters.
  • Ensure there is an appropriate and regular communication structure in place to ensure all staff are engaged and are kept updated.
  • Recruit, manage and discipline staff in accordance with IVC policies and procedures.
  • Review pay of all staff on an annual basis in accordance with IVC policy.
  • For all staff ensure the following:
  • Right to work checks are carried out
  • Employment contracts are in place
  • Up to date Job Descriptions are issued
  • Appraisals actioned at least once a year.
  • Ensure clinical staff achieve expected standards of clinical and financial performance.
  • Ensure that Vets and Nurses within your practice carry out CPD to develop themselves and the practice.
  • Promote Equal Opportunities within your practice.
  • Promoting and supporting Diversity and Inclusion within your practice.

Role Overview

This full-time position entails a 4-day week, providing clinical contributions from 9:00 am to 7:00 pm, devoid of weekend or out-of-hours duties. You'll play an integral part in the clinical aspects while strategically fostering the development and success of our clinic group.

About Us

At TVC, our five GP clinics boast state-of-the-art surgical and lab facilities, including digital x-ray, comprehensive lab analyser suites, and ultrasound. Situated within a 20-minute drive of each other, our clinics form a close-knit network serving the Birmingham and Black Country region.

Added Value

We prioritise continuous learning, with team members striving towards certifications. A dedicated career pathway for our support teams fosters professional growth. Moreover, our collaboration with the local Area 33 team grants access to cutting-edge resources such as CT, MRI, and a rich pool of certificate holders, nurturing robust professional relationships.

A Path Forward

We recognise that this collaborative role demands dedication and resilience. Rest assured, we're committed to supporting the ideal candidate on this journey. While substantial small animal practice experience is key, prior management experience is advantageous. However, access to the IVC Evidensia leadership program ensures continued growth and development.

Because our employees matter

We recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive base salary, you will benefit from -

Work-life balance

  • 6.6 weeks annual leave
  • Your birthday as a paid day off


  • Private medical insurance
  • Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
  • Cycle to Work scheme
  • Initiatives focused on employee wellbeing
  • Non-accidental injury support


  • £1250 CPD allowance with 40 hours paid pro rata
  • Certificate support
  • Learning and development opportunities via the IVC Evidensia Academy
  • Access to Vetlexicon – our online encyclopaedia provider
  • All our Vets & Nurses can apply for research funding
  • All our Vets get £1250 per annum to spend via our Care Fund
  • Infection Prevention and Control Programme
  • Quality Improvement Programme

Professional Memberships

  • BVA membership
  • VDS cover
  • RCVS fees


  • Pawsome Benefits – reward gateway giving discounts and cashback with 100’s of retailers
  • Pension – 5% Employee/3% Employer
  • Discounted staff pet care

For a confidential chat or to discuss this role in more detail, please contact Hannah Williams, Talent Partner, on the contact number provided.

Please quote BH11260 when you apply for this role.

To submit your application click the apply now button.


Vets in Erdington and Castle Bromwich.

At TVC we believe that pets are family and that is our first priority. We are proud to offer a full range of veterinary care and services across our branches.

We believe  in training and development for all and we take part in a recent veterinary graduate training rotation. We are one of the few veterinary nurse Training Practices in Birmingham and believe in training our nurses to the highest possible standard in accordance with the Veterinary Nurse diploma and degree courses. Our nursing team can offer advice on any aspect of pet care, including diet & nutrition, flea & worming treatments, microchipping, insurance and our Pet Health Club.

Some of our facilities include an in-house laboratory as well as an excellent external diagnostics service, digital radiography as well as ultrasonography, ultrasonic dentistry and full hospitalization facilities for poorly pets. We have access to the Visiting Vet dedicated house visit service which will transport a vet to see your pet in the comfort of your own home. For overnight and week end emergency care we use Northside Emergency Veterinary Clinic based in Great Barr which employs a dedicated team of emergency vets and nurses.

Company info
749 Chester Road
West Midlands
B24 0BY

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