Our brand new surgery has now opened in Sheldon, Birmingham.
James Horner vets has grown quickly, so something must be going right! Our success is down to the team and central to this is we all really enjoy working here and collaborating with our clients to deliver care we can be proud of. We are young practice, and this is great! Every member of the team has a say, has influence and can guide how we grow. Without precedents, we are truly free to develop our client interactions and our ways of working.
We believe in face-to-face care and compassionate service. To facilitate this our Wellness Subscriptions are the principal model we work to. Having worked as a locum and a full-time vet in many practices that have Health Care plans, the concept is good, but the execution is not always great. We want the right clients to subscribe, these subscribed clients literally buy into the ethos and us, they visit more regularly and build a greater rapport. This leads to better advice, less pressure on selling “stuff” and a deeper trust between our clients and our team.