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Found 431 articles
Feedback: dealing with it effectively
- 4 Sep 2023
Managing director of Worcestershire-based Customer Champions, COLIN BATES, has more than 30 years of marketing experience; he uses it to discuss the importance of customer communication, implementing any changes addressed and, in turn, feeding that information back to the client.
Inspiration is key destination on new lead development journey
- 29 Aug 2023
In this article, we hear from GAYLE HALLOWELL on her newly created role at IVC Evidensia, as she shares her vision for changes in career progression.
Vet graduate recruitment: how can independent practices compete?
- 21 Aug 2023
With the sector’s recruitment and retention issues rumbling on, it’s more important than ever for veterinary clinics to stand out from the competition and appeal to new graduates. JO HILLARD, director at Central CPD, explains how smaller vet businesses can take on the bigger players.
Graduate vet’s reflections as she takes to stage in operating theatre
- 21 Aug 2023
In her latest update on life after graduating from the University of Liverpool and starting work at Pennard Vets’ Sevenoaks practice, GEORGIA ROBB – now with six months under her belt – reveals the anxiety and apprehension, along with the satisfaction and pleasure, that comes from regularly performing surgery.
Dealing with feedback effectively
- 17 Aug 2023
Managing director of Worcestershire-based Customer Champions, COLIN BATES, has more than 30 years of marketing experience; he uses it to discuss the importance of customer communication, implementing any changes addressed and, in turn, feeding that information back to the client.
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Understanding is key to unlocking disability discrimination issues
- 14 Jul 2023
Awareness and communication are top of the list for employers when dealing with equality laws within the workplace. Senior associate at Veale Wasbrough Vizards solicitors, MARK STEVENS, highlights the pitfalls some bosses are still making and the best ways to help overcome problems that can arise.
Dealing with workplace violence and reducing the risks for everyone
- 14 Jul 2023
Physical and verbal aggression at work is on the rise and LUCY GORDON, a partner at Walker Morris, offers advice on how to reduce the risk of incidents.
Hiring and retaining older workers
- 12 Jul 2023
With birth rates falling across the world, and job roles left open in the wake of COVID-19 and Brexit, ADAM BERNSTEIN calls on employers to consider an often-overlooked demographic of the workforce.
Where there’s a will there’s a middle way to reaching dispute resolutions
- 10 Jul 2023
Parties involved in employment disputes are increasingly being encouraged to seek alternative routes to tribunals. MALI SMITH, legal director and mediator at legal firm Wright Hassall, explains the processes for mediation, and how they are increasingly useful in grievance and disciplinary situations.
Finding your nursing niche – or maybe not…
- 1 Jul 2023
Kelly Huitson RVN, APVN, explains why she believes RVNs without a niche are integral members of the veterinary team with a wealth of general knowledge vital to new RVNs, SVNs and auxiliaries.
AI at work – being human could make you the practice of choice
- 26 Jun 2023
In the second of a two-part series on technology in the workplace, STEVE BAILEY emphasises the importance of being earnest with current and potential staff – and how not to come across like a robot.
New guidance on mental health
- 26 Jun 2023
ADAM BERNSTEIN explores employers’ challenges when supporting employees’ mental help, and, using new Acas guidance, how they can make reasonable adjustments for staff welfare.
Difficult choices for staff and bosses
- 19 Jun 2023
As one multinational veterinary care company reportedly considers serious job cuts as the cost of living crisis continues, ADAM BERNSTEIN discusses redundancy and other drastic steps to keep firms afloat.
‘Picking on’ or performance managing?
- 19 Jun 2023
ALEXANDRA FARMER discusses how grievances raised during a performance management process should be handled, and whether this needs to be adapted for Gen Z and Millennial employees.
Use of AI in veterinary practice – possibilities and limitations
- 2 Jun 2023
You can’t have been far lately without hearing about artificial intelligence and “chatbot” technology. STEVE BAILEY runs through some positives and negatives…
What can farm practices do to help keep vets in the profession?
- 22 May 2023
Westpoint Farm Vets’ EMILY COLLINS-WINGATE, BVMSci, MRCVS, discusses how she feels employers can help empower and support vets to stay in the profession.
Case study: ‘We created an environment where the whole team feels involved…’
- 22 May 2023
AMI SAWRAN, clinical director at Westpoint Farm Vets, shares some of the key changes made at its Chelmsford branch since 2017 to make it a “welcoming, inclusive and fulfilling place to work”.
How to manage workplace bullying
- 15 May 2023
What do you do when bullying while at work is coming not from colleagues, but from the top? CHARLOTTE MORRIS – associate solicitor at Esphr – offers advice on how businesses can manage these types of grievances, and what employers stand to lose.
Trivial benefits – no trivial matter
- 9 May 2023
Association of Taxation Technicians technical officer DAVID WRIGHT explains the differences between employment benefits and trivial benefits, and the pitfalls employers need to be aware of when gifting to – or reimbursing – employees.
Employment law: what could we expect to see changing this year?
- 5 May 2023
It might have gone quiet on a key Government bill, but that doesn’t mean we won’t see any working law changes in 2023 – as TINA CHANDER explains.
